Title: DETERMINING FACTORS OF BANK EMPLOYEES’ PERFORMANCE: A
CONCEPTUAL FRAMEWORK |
Authors: Niger Sultana |
Abstract: Employee performance is essential for organizational success, particularly in the banking sector, where
operational efficiency and service quality are paramount. This study presents a conceptual framework
aimed at examining the determinants affecting the performance of bank personnel. The framework,
grounded in theoretical underpinnings and empirical research, emphasizes essential components such
as individual skills, the work environment, organizational culture, leadership styles, and job
satisfaction. The data for this study were obtained from multiple platforms, including the Scopus
database, Google Scholar, Research Gate, ABDC database, and Emerald. Furthermore, the framework
considers external factors such as technological innovations and regulatory changes that increasingly
impact banking operations. This study aims to synthesize these aspects to deliver a comprehensive
understanding of the causes of employee performance, providing actionable insights for managers to
enhance workforce efficiency and organizational success. The suggested framework creates a
foundation for future study and practical application in the dynamic banking industry. |
Keywords: Employee, performance, bank, motivation, organizational support, leadership
strategies |
DOI: https://doi.org/10.37500/IJESSR.2025.8111
|
Date of Publication: 31-01-2025 |
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