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ISSN : 2581-5148

Title:
DETERMINING FACTORS OF BANK EMPLOYEES’ PERFORMANCE: A CONCEPTUAL FRAMEWORK

Authors:
Niger Sultana

Abstract:
Employee performance is essential for organizational success, particularly in the banking sector, where operational efficiency and service quality are paramount. This study presents a conceptual framework aimed at examining the determinants affecting the performance of bank personnel. The framework, grounded in theoretical underpinnings and empirical research, emphasizes essential components such as individual skills, the work environment, organizational culture, leadership styles, and job satisfaction. The data for this study were obtained from multiple platforms, including the Scopus database, Google Scholar, Research Gate, ABDC database, and Emerald. Furthermore, the framework considers external factors such as technological innovations and regulatory changes that increasingly impact banking operations. This study aims to synthesize these aspects to deliver a comprehensive understanding of the causes of employee performance, providing actionable insights for managers to enhance workforce efficiency and organizational success. The suggested framework creates a foundation for future study and practical application in the dynamic banking industry.

Keywords:
Employee, performance, bank, motivation, organizational support, leadership strategies

DOI:
https://doi.org/10.37500/IJESSR.2025.8111

Date of Publication: 31-01-2025

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