Title:
THE RELATIONSHIP ANALYSIS OF INTERPERSONAL CARE AND CONTINUITY OF CARE WITH THE PATIENT SATISFACTION INDEX IN THE OUTPATIENT POLYCLINIC OF TGK.CHIK DITIRO PIDIE REGIONAL HOSPITAL

Authors:
Nur Azmi, Rachmad Suhanda, Martunis, Irwan Saputra and Said Usman

Abstract:
Patient satisfaction is an important indicator in evaluating health care quality. Outpatient care are one type of hospital service that requires quality assessment aspects, and nursing services are an integral part of hospital services. This research was conducted to determine the relationship between interpersonal care and continuity of care with patient satisfaction index in outpatient polyclinics. This study is quantitative research with a cross-sectional design. The respondents in this study were patients who received outpatient services at the Polyclinic of Tgk. Chik Ditiro Pidie Regional Hospital, totaling 209 respondents selected by Probability sampling. The study was conducted in October 2023. The Spearman test showed a relationship between interpersonal care (p=0,000; r=0.490) with patient satisfaction index, interpersonal communication (p=0.000; r=0.498) with patient satisfaction index, interpersonal style (p=0.000; r=0.509) with patient satisfaction index, decision making p=0.000; r=0.482) with patient satisfaction index. The relationship between continuity of care (p=0,000; r=0,478) with patient satisfaction index, long-term patient and medical partnerships (p=0.000; r=0.508) with patient satisfaction index, doctor and nurse information of patient medical record (p=0.000; r=0.338) with patient satisfaction index and service facilities (p=0.000; r=0.545) with patient satisfaction index at the outpatient polyclinic of Tgk.Chik Ditiro Pidie Regional Hospital. The results of the linear regression test of the service facilities are the most related to the patient satisfaction index (coeff=-0,662; p=0,000). Service facilities are the variables most related to the patient satisfaction index at the outpatient polyclinic of RSUD Tgk. Chik Ditiro Pidie.

Keywords:
Interpersonal care, continuity of care, patient satisfaction

DOI:
https://doi.org/10.37500/IJESSR.2024.7207

Date of Publication: 03-04-2024