Title:
IMPLEMENTATION OF GOOD CORPORATE GOVERNANCE, TOTAL QUALITY MANAGEMENT AND TRI HITA KARANA CULTURE ON MANAGERIAL PERFORMANCE AT STAR HOTELS IN BADUNG REGENCY

Authors:
I Gusti Ayu Made Asri Dwija Putri and Ni Gusti Putu Wirawati

Abstract:
Performance is the result of work that can be achieved by a person or group in the company by their respective authorities and responsibilities to legally achieve company goals. Badung Regency has the highest number of star hotels in Bali, therefore star hotels in Badung Regency are required to improve their performance, to survive amid competition between star hotels. Many factors that can affect performance include Good Corporate Governance, Total Quality Management, and Tri Hita Karana culture. This study aims to determine how the effect of the implementation of Good Corporate Governance, total quality management, and Tri Hita Karana culture on managerial performance. This research was conducted in five-star hotels spread across Badung Regency. According to data from the tourism office, the number of star hotels in Badung is 156. The method of determining the sample uses random sampling. The data analysis technique used is multiple linear regression analysis. The results of the study show that total quality management has a positive effect on hotel managerial performance in Badung. The implementation of good corporate governance and Tri Hita Karana culture does not affect the managerial performance of five-star hotels in Badung Bali.

Keywords:
managerial performance, good corporate governance, Tri Hita Karana culture

DOI:
http://dx.doi.org/10.37500/IJESSR.2022.5302