Title:
THE EFFECT OF ROLE STRESSOR ON JOB SATISFACTION AND ITS EFFECT ON JOB PERFORMANCE: CYBERLOAFING AS MEDIATOR

Authors:
Susan Dwi Cahyaningrum and Susanto Tirto Projo

Abstract:
The researcher used 150 samples on the administrative staff at X hospital Surakarta to test whether cyberloafing could sustain the negative effects of dealing with workplace stress towards job satisfaction and its consequences on job performance. The result shows that the administrative staff at the X hospital Surakarta experienced role conflict and role ambiguity when they do their task. Nevertheless, these 2 concepts are at the low level on the role ambiguity variables and at the moderate level on the role conflict, even though they experienced both strains, the administrative staff at the X hospital felt contentment with their present circumstance and have positive impacts regarding their performance. Cyberloafing in this research does not have an impact on moderating the relationship between role ambiguity and role conflict towards job satisfaction. Perhaps stress on a certain level is required by individuals to grow, control past skills, and develop a new set of skills. Hence, the aim is not to repeal all stress but to ensure that the strains and worry along with stress will not burden the individuals (Tarrant & Sabo, 2010).

Keywords:
Cyberloafing, Role Ambiguity, Role Conflict, Job Satisfaction, Job Performance

DOI:
http://dx.doi.org/10.37500/IJESSR.2021.4205