Title:
STUDY OF PUBLIC TRANSPORT SERVICE LEVELS OF RAPID TRANSIT BUS (BRT) TRANS MEBIDANG MEDAN-LUBUK PAKAM CORRIDOR

Authors:
Jon Horasman E N, B O Y Marpaung, and Amy Marisa

Abstract:
The National Strategic Urban Metropolitan Areas of Medan, Binjai, Deliserdang and Karo require integrated cross-regional and cross-sectoral development to prevent problems that arise, especially in terms of urban transportation problems, such as high levels of congestion that affect the inefficiency of socio-economic activities in society. The policy in order to overcome transportation problems in this region is to establish the development of a bus-based mass transit system or known as Bus Rapid Transit (BRT) in the hope of serving high commuter movements in the urban area of Mebidangro. In 2014, mass transportation based on the Bus Rapid Transit Trans Mebidang was developed which is expected to overcome this problem. Until now, it is considered that the mass transportation service is not optimal based on the low user interest. This study was conducted aiming to assess the level of public transport services based on the Ministry of Transportation Standards and based on the perception of BRT-Trans Mebidang Transport users of the Services rendered. The aspects of public transport services assessed include; Reliability, Responsiveness to services, Empathy, Guarantees and Physical evidence of services provided. The method used is a quantitative descriptive method, through the distribution of questionnaires to respondents

Keywords:
public transport services, services standards, user’s perception, service quality.

DOI:
http://dx.doi.org/10.37500/IJESSR.2020.3616