Abstract:
Human resources are a positive force for organizations to overcome challenges in the workplace and
improve performance. Previous research shows that resilience is positively related to the attitudes,
behaviors, and desirable employee performance such as organizational citizenship behavior (OCB).
So, it will be interesting to understand the mechanisms underlying the resilience-OCB relationship
and examine the mediating role of organizational commitment. The research method used was
survey research by distributing questionnaires to 136 Inspector General employees at the Ministry of
Law and Human Rights. This study uses structural equational modeling (SEM) analysis techniques.
The level of measurement used in this study is the level of ordinal measurement and the scale used in
the level of measurement is the Likert scale. The results provide empirical evidence for a positive
relationship between resilience and OCB. The results also show that resilience influences
organizational commitment. As hypothesized, the results also support the mediating effect of
organizational commitment in the relationship between resilience and OCB, and explain the
mechanisms underlying OCB resilience. Mediation is partial, which means that resilience affects
OCB directly or indirectly through organizational commitment. |
