Abstract:
Organizational Citizenship Behavior (OCB) is a form of extra behavior from employees in an
organization. This variable is interesting to study because based on its description, OCB behavior is
voluntary but it is important for organizational effectiveness in achieving goals. Very tight
competition in industrial sector organizations requires competing to improve quality, speed up
production, maintain shipping cycles, and so on so that the role of extra behavior and employee
commitment is needed so that the organization stays in the face of these competitors. This article
presents the design of conceptual models and propositions to broaden understanding and knowledge
of the role of extra behavior in the industrial sector. The concepts in this article combine various
variables related to the role of extra behaviors such as personality, job satisfaction, and
organizational commitment. It is expected that this conceptual model provides an overview and
reference for conducting further research in the future and also provides direction for managers to
consider the role of these extra behaviors. |
