Title:
PEOPLE WITH DISABILITIES AND PUBLIC SERVICE: A PHENOMENOLOGICAL APPROACH OF GOVERNMENT AGENCIES IN JAKARTA

Authors:
Dr. Agus Cholik, MM, Indonesia

Abstract:
This study aims at answering the questions on how the government agencies provide services to people with disabilities and what has been done in an effort to improve public services, especially for people with disabilities. Phenomenological Approach was employed in this study to understand how participants experienced the phenomenon. Data collection was obtained from semi structured interviews. The research proved that up to the present time, the public service for persons with disabilities in government institutions is still very low in performance, even though the government is an institution that issues laws to carry out equal treatment to persons with disabilities and prohibits discrimination. This research also explores information regarding what efforts must be made to improve public services in government agencies. This study recommends future research which relates to training of employees of government agencies in providing good services to persons with disabilities with a different approach.

Keywords:
People with Disabilities, Public Service, inequality, discrimination

DOI:
http://dx.doi.org/10.37500/IJESSR.2020.3056